Privacy Policy

This Privacy Policy describes how the operator of this website, operating under the brand Shenzhen Mingjunxin Trading Co., Ltd. (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from our website (the “Site”) (collectively, the “Services”).

This website is a self-hosted store built on WordPress and powered by WooCommerce.

Our Services are intended for customers and visitors worldwide. You may browse and use the Site from different countries and regions, and shipping availability for specific destinations will be confirmed in accordance with our Shipping Policy.

(1) Who We Are (Controller / Business)

For purposes of applicable privacy laws, Shenzhen Mingjunxin Trading Co., Ltd. is generally the “data controller” (or equivalent) of the personal information described in this Policy. Because our legal entity name may differ from our brand name, we may operate and communicate with customers under the brand Shenzhen Mingjunxin Trading Co., Ltd..

(2) Contact Details

If you have questions, requests, or complaints regarding privacy, please contact us:

  • Email: team@catchxr.com
  • Phone: +86 18125458675
  • Address: Room 202, No. 15, Wulian Road, Longxi Community, Longgang Street, Longgang District, Shenzhen, China Postcode: 518116

(3) What Information We Collect

We may collect the following categories of personal information depending on how you use the Services:

  • Identifiers & contact details: name, email, phone number, billing/shipping address.
  • Order and account information: purchases, order history, account login details if you create an account.
  • Payment-related information (limited): payment status, transaction references, and fraud signals as provided by payment processors.
  • Customer support: messages you send us, attachments you provide, and related metadata.
  • Device and usage data: IP address, device type, browser type, pages viewed, and interactions with the Site.
  • Marketing preferences: email subscription status and communication choices.

(4) Payment Processing (Stripe and PayPal) — We Do Not Store Payment Details

Payments are processed by third-party payment service providers such as Stripe and PayPal. When you pay, your payment is handled directly by the payment provider. We do not store or process your full payment card details such as full card number, CVV/security code, or complete payment credentials on our servers at any time.

We may receive limited information about your payment, such as payment confirmation, partial identifiers such as last four digits where available, and transaction/reference IDs, which we use for order processing, accounting, customer support, and fraud prevention.

(5) Sources of Personal Information

We collect personal information from:

  • You, for example when you place an order, create an account, contact us, or subscribe.
  • Automatically from your device/browser when you use the Site, such as through cookies and similar technologies.
  • Service providers that help us run our business, such as payment processors, shipping carriers, email delivery providers, analytics tools, and fraud prevention services.

(6) How We Use Your Personal Information

We use personal information to:

  • Provide and operate the Services, including fulfilling orders and processing returns/refunds.
  • Communicate with you about orders, shipping, customer support, and service-related announcements.
  • Prevent fraud, abuse, and security incidents and protect our customers and business.
  • Improve our Site, products, customer experience, and troubleshooting.
  • Send marketing communications where permitted and based on your preferences.
  • Comply with legal obligations, such as tax, accounting, and lawful requests.

(7) GDPR Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), UK GDPR, or similar European data protection laws apply, we process your personal information based on one or more lawful bases, including:

  • Performance of a contract: to process your order, arrange payment, deliver products, provide order updates, handle returns, refunds, and customer support.
  • Legal obligation: to comply with tax, accounting, consumer protection, fraud prevention, recordkeeping, and other legal or regulatory requirements.
  • Legitimate interests: to operate, maintain, secure, and improve our Site, prevent fraud, protect our business, respond to disputes, and provide customer service.
  • Consent: where required for marketing emails, non-essential cookies, analytics, advertising, or similar technologies.

(8) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, enable shopping cart functionality, and understand how the Site is used. You can manage cookies through your browser settings. Disabling certain cookies may affect Site functionality, such as checkout or cart features.

Where required by applicable European privacy laws, we will request your consent before placing non-essential cookies or similar technologies on your device, such as analytics, advertising, or marketing cookies. Essential cookies that are necessary for website operation, cart functionality, checkout, payment security, fraud prevention, or account access may be used without consent where permitted by law.

You may manage or withdraw cookie consent through the cookie settings tool on our website, where available, or through your browser settings.

(9) How We Share Personal Information

We may share personal information with:

  • Payment processors such as Stripe and PayPal to process payments and prevent fraud.
  • Shipping and logistics partners to deliver your order and provide tracking.
  • Service providers that support our operations, including hosting, analytics, email delivery, customer support tools, fraud prevention, and website maintenance, under confidentiality obligations.
  • Legal and regulatory parties where required by law, subpoena, court order, or to protect rights and safety.
  • Business transfers in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information in the traditional sense. If “sale” or “sharing” is defined differently under certain laws, we will honor applicable opt-out rights where required.

(10) International Data Transfers

Our service providers may process personal information outside your country or region. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections and other lawful transfer mechanisms.

If you are located in the European Union, European Economic Area, United Kingdom, or another region with similar data transfer rules, your personal information may be transferred to or processed in countries outside your country or region. Where required by applicable European data protection laws, we take reasonable steps to ensure appropriate safeguards are used for such transfers, which may include data processing agreements, Standard Contractual Clauses approved by the European Commission, or other legally recognized transfer mechanisms.

(11) Data Security

We use a combination of administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • HTTPS/TLS encryption for data transmitted between your device and our Site.
  • Access controls and least-privilege permissions for systems and accounts.
  • Strong authentication practices, such as unique passwords and multi-factor authentication where available.
  • Security monitoring, logging, and malware scanning to help detect and respond to threats.
  • Regular software updates/patching and hardened configurations for WordPress/WooCommerce components.
  • Backups and recovery procedures designed to maintain availability and integrity.

No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.

(12) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business records, and complying with legal, tax, and accounting requirements. Retention periods may vary depending on the type of data and the purpose for which it is processed.

(13) European Privacy Rights Under the GDPR

If you are located in the European Union, European Economic Area, United Kingdom, or another region with similar data protection laws, you may have certain rights regarding your personal information, subject to applicable legal requirements and exceptions.

Your rights may include:

  • Right to be informed: the right to receive clear information about how we collect and use your personal information.
  • Right of access: the right to request a copy of the personal information we hold about you.
  • Right to rectification: the right to request correction of inaccurate or incomplete personal information.
  • Right to erasure: the right to request deletion of your personal information in certain circumstances.
  • Right to restriction of processing: the right to request that we limit how we process your personal information in certain cases.
  • Right to data portability: the right to request certain personal information in a structured, commonly used, machine-readable format.
  • Right to object: the right to object to certain processing activities, including processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.
  • Rights related to automated decision-making: where applicable, the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, please contact us using the contact details listed in this Privacy Policy. We may need to verify your identity before responding to your request in order to protect your personal information.

We will respond to valid privacy requests within the timeframe required by applicable law. In some cases, we may refuse or limit a request where permitted by law, such as when we need to retain information to comply with legal obligations, complete transactions, prevent fraud, resolve disputes, or protect legal rights.

(14) Right to Lodge a Complaint

If you are located in the European Union, European Economic Area, or United Kingdom, you may have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal information violates applicable data protection laws.

We encourage you to contact us first so that we can try to resolve your concern directly.

(15) Marketing Communications

If you subscribe to marketing messages, you can opt out at any time by using the unsubscribe link in our emails or by contacting us at team@catchxr.com. Service-related messages, such as order confirmations and shipping updates, are not marketing and may still be sent as needed.

(16) Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us at team@catchxr.com so we can take appropriate steps.

(17) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their policies before providing information to them.

(18) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated Policy will be posted on the Site.

(19) Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:

  • Email: team@catchxr.com
  • Phone: +86 18125458675
  • Address: Room 202, No. 15, Wulian Road, Longxi Community, Longgang Street, Longgang District, Shenzhen, China Postcode: 518116