At Shenzhen Mingjunxin Trading Co., Ltd., we value every customer and work to ensure that each order is delivered as efficiently as possible. The information below outlines the general process from payment confirmation to delivery.
Payment Confirmation
Once your order has been authorized and verified, we will send you an order confirmation email.
Processing
Orders for all countries are typically processed within 1–2 business days. Weekends and public holidays are not included.
Shipping
Under normal circumstances, delivery to all countries/regions typically takes approximately 7–14 business days. After your order has been shipped, we will send you a shipping confirmation email that includes tracking information.
Shipping Fee: Orders below €89.00 are charged a €5.99 shipping fee. Orders of €89.00 or more qualify for free shipping.
Delivery
Total delivery time is the sum of processing time and shipping time. For example, if an item requires 1–2 business days for processing and 7–14 business days for shipping, the estimated total delivery time will be 8–16 business days.
The system will automatically match the most suitable shipping method based on factors such as the sales platform, product dimensions, and package weight. If the shipping address includes a P.O. Box, the selected shipping method will be reviewed. If the selected method does not support P.O. Box delivery, the order may be flagged for manual review, and we may contact you to update the address or confirm order cancellation.
Order Tracking
Once your order leaves our warehouse, you will receive a shipping confirmation email containing tracking information.
After the shipping confirmation email is sent, tracking updates may take up to 72 hours to appear.
If you would like to check your shipment status, please visit the Order Tracking page.
If you still do not receive tracking updates within a reasonable time, please contact us at team@catchxr.com.
Reasons for Delay
Tracking updates or delivery may be delayed due to force majeure events or other circumstances beyond our control, including but not limited to:
Severe weather, such as heavy rain, tornadoes, floods, or earthquakes.
Regional disruptions, including strikes, public holidays, or major events.
Peak season transportation limitations, including reduced flight capacity or staffing shortages.
Contact Us
If you have any questions, please contact Shenzhen Mingjunxin Trading Co., Ltd.:
Address: Room 202, No. 15, Wulian Road, Longxi Community, Longgang Street, Longgang District, Shenzhen, China Postcode: 518116
Phone: +86 18125458675
Email: team@catchxr.com
For more information, you may also review our Payment Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.